Terms OF SERVICE
Terms of Service for Smooth Way Movers
Effective Date: 01/01/2026 (update as needed)
These Terms of Service (“Terms”) govern your access to and use of the Smooth Way Movers website (the “Site”) and any request for moving information, estimates, or communications through the Site (collectively, the “Services”).
By using the Site or submitting your information to request an estimate, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site.
1. Who We Are (Broker Disclosure)
Smooth Way Movers is a properly licensed interstate household goods broker and is not a motor carrier. We do not transport household goods. We arrange and coordinate transportation services by an FMCSA-authorized motor carrier.
Motor carrier charges are based on the carrier’s published tariff and the carrier’s Bill of Lading, which is the contract for transportation services.
2. Estimates and Accuracy of Information
Any estimate provided through the Site, by phone, text, or email is based on the information you provide (inventory list, services requested, access conditions, dates, volume/weight).
You agree to provide accurate, complete information. Estimate accuracy depends entirely on your disclosures.
Your estimated price may change if:
Additional items are added,
The shipment volume/weight differs from what was disclosed,
Additional services are requested or required (packing, long carry, stairs, shuttle, storage, bulky items, etc.),
Access conditions differ from what was disclosed.
If changes occur, a revised estimate may be required and must be approved in writing before services begin.
3. Binding Estimate vs. Bill of Lading
If you book services and sign a Binding Estimate, you acknowledge and agree that:
The Binding Estimate is binding only for the specific items and services listed.
The motor carrier’s Bill of Lading governs the transportation of your household goods as required by federal law, and controls in the event of conflict.
4. Optional Accessorial Services & Common Added Fees
Certain services are not included unless specifically itemized and may create additional charges, including but not limited to:
Stairs above the first landing,
Long carry beyond included distance,
Shuttle service,
Packing/materials for fragile items or additional items,
Crating, hoisting/rigging, storage beyond included period,
Bulky items (e.g., motorcycle), specialty items, or third-party assembly needs.
5. Packing and Prohibited Items
Unless packing is specifically included and itemized, you are responsible for ensuring boxes and fragile items are properly packed and ready for pickup.
You agree not to tender prohibited items including (non-exhaustive): ammunition, explosives, hazardous/flammable materials, perishable food, cleaning chemicals, aerosols, liquids, plants, animals, cash, jewelry, firearms, medications, and sensitive documents. Keep essential personal items with you.
6. Pickup & Delivery Windows; No Guaranteed Dates (Unless Purchased)
Pickup and delivery dates are estimates only unless you purchase and receive written confirmation of a guaranteed service option (if available). Delivery timeframes may vary due to traffic, weather, mechanical issues, consolidation logistics, and other factors outside our control.
If delivery cannot be completed due to non-payment, inaccessibility, refusal of accessorial charges (e.g., shuttle), or unavailability of the customer, goods may be placed into storage at the customer’s expense and re-delivery may involve additional fees and time.
7. Payments, Broker Fee, and Separate Transactions
By booking through Smooth Way Movers, you acknowledge:
Smooth Way Movers charges a broker fee for arranging a carrier and coordinating services.
Carrier transportation charges are separate and are paid directly to the carrier (typically C.O.D.) under the carrier’s terms and tariff.
Payment methods and timing may vary and will be disclosed during booking and/or in your signed documents.
8. Cancellations, Date Changes, and Holds
If you sign a Binding Estimate and pay a broker fee, cancellations and refund eligibility are governed by your signed documents. In general:
Broker fee refunds (if any) are only available within the written cancellation window stated in the signed estimate and only if you provide written notice to the designated cancellation email address.
If you book within a short timeframe before pickup, special limitations may apply as stated in your signed documents.
Date changes must be requested in writing and may be subject to rescheduling fees depending on timing and carrier availability.
If permitted, holds/credits may be applied toward future services as described in your signed documents.
9. Chargebacks / Disputes Process (Website Notice)
If you believe there has been a billing error, you agree to first submit a written dispute to our billing department with details and supporting documentation, so we can investigate and attempt resolution.
Nothing in this section limits your legal rights; however, you agree that failure to follow the written dispute process may impact our ability to resolve issues promptly.
10. Claims, Damage, and Limitation of Broker Responsibility
Because Smooth Way Movers is a broker and not the transporting carrier:
All loss/damage claims related to the shipment must be pursued with the carrier under the carrier’s Bill of Lading and applicable federal law and tariffs.
Smooth Way Movers is not responsible for acts or omissions of the motor carrier or its personnel.
11. Intellectual Property
All site content, logos, trademarks, text, and design are owned by Smooth Way Movers or its licensors and may not be copied or used without written permission.
12. Disclaimers
The Site and Services are provided “as is” and “as available.” We do not guarantee that the Site will be uninterrupted or error-free. We do not provide legal advice.
13. Limitation of Liability
To the maximum extent permitted by law, Smooth Way Movers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Site or Services. Our total liability for any claim related to the Site or broker services will not exceed the broker fee paid to Smooth Way Movers for the booking giving rise to the claim.
14. Governing Law and Venue
These Terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. Any lawsuit arising from these Terms or the broker relationship must be brought in courts located in Martin County, Florida (or the applicable federal court in Florida), unless prohibited by law.
15. Changes to These Terms
We may update these Terms at any time by posting a revised version on the Site. Continued use of the Site after changes means you accept the updated Terms.
16. Contact
Smooth Way Movers
Email: info@smoothwaymovers.com
Phone: (855) 730-1139