Privacy Policy
Privacy Policy for Smooth Way Movers
Effective Date: 01/01/2026
Last Updated: 01/01/2026
Smooth Way Movers (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://smoothwaymovers.com (the “Website”) or otherwise interact with us online.
By using our Website or submitting your information, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies only to online activities and information collected through our Website, forms, phone calls, text messages, emails, and other digital communications. It does not apply to information collected offline or directly by third-party motor carriers.
2. Information We Collect
Personal Information You Provide
We may collect personal information when you:
Request a moving estimate
Submit a form
Contact us by phone, SMS, or email
Book services
Communicate with our team
This information may include:
Full name
Email address
Phone number
Pickup and delivery locations
Inventory details and move information
Payment-related confirmations (we do not store full credit card numbers)
Any additional information you voluntarily provide
Automatically Collected Information
When you visit our Website, we may automatically collect:
IP address
Browser type
Device type
Pages visited
Date and time stamps
Referring/exit URLs
This data is used for analytics, security, and performance optimization and is not linked to personally identifiable information.
3. How We Use Your Information
We use your information to:
Provide moving estimates and coordinate services
Communicate with you regarding your inquiry or booking
Send service updates, confirmations, and notifications
Respond to customer service requests
Improve website functionality and user experience
Prevent fraud, abuse, and unauthorized activity
Comply with legal and regulatory requirements
With your consent, we may also use your information for marketing communications.
4. SMS, Mobile Data & Communications (IMPORTANT)
SMS Consent
If you opt in to receive SMS messages from Smooth Way Movers, you may receive:
Service-related messages (confirmations, updates, scheduling)
Marketing or promotional messages only if you expressly consent
Message and data rates may apply.
Opting Out
You may opt out of SMS messages at any time by replying STOP to any message.
You may receive a final confirmation message acknowledging your opt-out.
After opting out, you will not receive additional SMS messages unless you re-subscribe by replying START or providing new consent.
Mobile Data Protection
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
This includes SMS opt-in data and consent. Such information will only be shared with trusted service providers strictly for the purpose of delivering messaging services and complying with the law.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Understand how visitors use our Website
Improve performance and functionality
Customize content
You may disable cookies through your browser settings. Disabling cookies may affect certain features of the Website.
6. Advertising & Analytics Partners
We may use third-party analytics and advertising services such as:
Google Analytics
Google Ads
Meta (Facebook) Ads
These providers may use cookies or similar technologies to collect information about your interaction with our Website. We do not provide them with your phone number, SMS consent data, or sensitive personal information.
You may review Google’s privacy practices here:
https://policies.google.com/technologies/ads
7. How We Share Information
We may share your information only with:
Service providers that help operate our Website, CRM, phone, email, and SMS systems
Motor carriers only as necessary to coordinate your requested moving services
Legal or regulatory authorities when required by law
We do not sell your personal information.
8. Data Retention
We retain personal information only as long as reasonably necessary to:
Fulfill service obligations
Comply with legal requirements
Resolve disputes
Enforce agreements
When information is no longer needed, it is securely deleted or anonymized.
9. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information. While no system is 100% secure, we take appropriate measures to reduce risk of unauthorized access or disclosure.
10. Your Privacy Rights
U.S. State Privacy Rights
Depending on your state of residence, you may have the right to:
Request access to your personal information
Request correction or deletion
Opt out of certain data processing
California (CCPA)
California residents may request disclosure or deletion of personal data.
We do not sell personal information.
GDPR (EU/EEA Users)
You have the right to:
Access, correct, or delete your data
Restrict or object to processing
Request data portability
Requests may be submitted using the contact information below. We respond within legally required timeframes.
11. Children’s Privacy
Our Website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If such information is discovered, it will be promptly removed.
12. Third-Party Websites
Our Website may contain links to third-party sites. We are not responsible for their privacy practices or content. Please review their policies separately.
13. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Changes are effective immediately upon posting. Continued use of the Website constitutes acceptance of the updated policy.
14. AI-Assisted and Automated Communications
Smooth Way Movers may utilize AI-assisted and automated communication technologies to support inbound and outbound communications, including telephone calls, text messages, and digital interactions. These technologies are used to efficiently respond to inquiries, provide information, confirm details, schedule services, and route communications to appropriate personnel.
AI-assisted communications may include the use of automated systems that can initiate or receive calls, deliver informational messages, collect responses, and facilitate transfer to a live human representative at any time upon request.
By interacting with Smooth Way Movers, submitting your contact information, or engaging with our services, you acknowledge and consent that some communications may be assisted or initiated by automated systems, in accordance with applicable federal and state laws.
You may opt out of AI-assisted or automated communications at any time by following the opt-out instructions provided during the communication (such as replying STOP to SMS messages) or by contacting us directly. Opting out of automated communications will not affect essential service-related communications where permitted by law.
All AI-assisted communications are designed to enhance customer experience, improve accuracy, and ensure timely service, and are conducted in compliance with applicable consumer protection, privacy, and telecommunications regulations.
15. Contact Information
If you have questions about this Privacy Policy or your personal information, contact us at:
Smooth Way Movers
Email: info@smoothwaymovers.com
Phone: (855) 730-1139
Website: https://smoothwaymovers.com